Sena Mattress

At The ottoman Beds IE we strive to provide our valued customers with a seamless and satisfactory shopping experience. We understand that occasionally, despite our best efforts, manufacturing faults may occur. Therefore, we have implemented a comprehensive return policy to ensure your utmost satisfaction.

In the event that you receive a product with a manufacturing fault, we offer you the flexibility to choose between two options: a replacement product or a full refund of the purchase price. This allows you to decide the most suitable resolution based on your preferences and needs.

To initiate the return process, kindly follow the guidelines outlined below:

1. Notify Us: Within 7 days of receiving the product, please contact our dedicated customer support team to inform us about the manufacturing fault and your preferred resolution. You can reach us via info@furniturefactory.ie.
2. Return Authorization: Our customer support team will guide you through the necessary steps to obtain a return authorization. Please ensure that the product is in its original condition and packaging when submitting the return request.
3. Return Shipping: Once the return is authorized, we will provide you with detailed instructions on how to return the product to us.
4. Product Inspection: Upon receiving the returned product, our quality control team will conduct a thorough inspection to verify the reported manufacturing fault. This process ensures that we address your concerns accurately and efficiently.
5. Resolution Options:

• Replacement Product: If you opt for a replacement product, we will promptly ship you a brand-new item of the same model or an alternative, subject to availability. Our aim is to minimize any inconvenience caused and provide you with a fully functional product.
• Full Refund: If you prefer a full refund, we will reimburse you for the purchase price of the faulty product using the original payment method. Please note that it may take some time for the refund to reflect in your account, depending on your financial institution's policies.

We kindly request your cooperation in adhering to the following conditions:

• The product must exhibit a manufacturing fault, as assessed by our quality control team.
• The return request must be initiated within the specified timeframe.
• The product must be returned in its original condition and packaging, including all accessories and documentation originally provided.

Please note that our return policy applies solely to manufacturing faults and does not cover damages resulting from misuse, neglect, or unauthorized modifications.

At The Ottoman Beds IE, we prioritize your satisfaction, and we are committed to resolving any manufacturing faults promptly and efficiently. If you have any questions or require further assistance regarding our return policy, please do not hesitate to contact our customer support team.

Thank you for choosing The Ottoman Beds IE. We appreciate your trust in our products and services.